About iSD

Welcome to TMA iServiceDesk, CSUEB's web-enabled interface that provides a user-friendly web forum to submit, search and report on work requests. Requesters can be kept informed via e-mail or can find the status of their request order throughout the entire process.

Quick Reference

For detailed instructions on how to submit or query a work request, please click on "Instructions" on the left side of this page.

Work Order Process

Once your Maintenance Request is submitted, Facilities Management reviews the request and creates a Work order. The Work Order is then assigned to the appropriate shop, scheduled, and the Work order status is updated. You will receive an automated e-mail as the status changes.

Technology Related Issues?

Having computer, software, and/or network issues? Please submit a help service ticket via the ITS website at Help via the Service Desk.

If you need assistance or are interested in knowing more, please call our Customer Service desk at 510.885.4444.

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